Returns Procedure - Mainland UK

The procedure detailed below applies to mainland UK only. The procedure does not relate to monitors, printers and any other goods which are covered directly by the manufacturer’s warranty.

NOTE: Isle of Man and Isle of Wight are treated for returns purposes as mainland UK with the exception that it is the customers’ responsibility to obtain confirmation from the manufacturers that manufacturer’s warranties apply in their respective location. Regardless of any statements to the contrary in any marketing material or on the face of our invoices or other documents, we DO NOT guarantee that manufacturers’ warranties apply in these locations.

In the event that goods are found to be faulty:

• The customer should obtain an RMA number from our website at www1stcallcomputers.co.uk

• Once an RMA number has been issued, the goods may be returned. It is the customer’s responsibility to ship the goods. 1st Call will not collect faulty goods.

• RMA numbers must be clearly attached to each item returned. Goods returned without a valid RMA number attached will not be

tested. The customer will be responsible for collection of such goods, or provision of all details required to issue an RMA number.

• Returned goods must be in their original packaging and accompanied by all original drivers, cables and manuals. Goods must be packaged appropriately, with all hard drives, processors and memory in anti-static bags or anti-static wrap. Any goods found to be damaged in transit as a result of inappropriate packaging will not be tested or replaced.

• Goods will be tested by the returns department upon receipt. If goods are confirmed as faulty, replacement goods will be shipped to the customer. Where possible, we will ship replacement goods as part of any new orders placed. Upon replacement, we will issue a credit note for the original item and an invoice for the replacement at the original sale price. Our policy is to always replace faulty items. If no suitable replacement is available, faulty goods may be credited at market value.

• Goods tested and found to have no fault will be available for collection by the customer. Target is not responsible for the return of such items. Target reserves the tight to issue a testing charge of £10 per item will be issued for items found to have no fault. (Please note that RMA goods are tested for the fault as specified on the on-line RMA form. It is important therefore that your description of faults are accurate and specific to the item returned.)

• Customers may select the option to receive a credit note rather than replacement goods. Whilst Target will be mindful of the customer’s request, we reserve the right to issue replacement product rather than credit note. Where credit notes are raised at the customer’s request, they will be at the lower of original cost or market value on the date of issue.